We offer shipping for both parcel shipments (under 150lbs) and larger crate/pallet shipments throughout North America and to many international destinations. Shipping is NOT the Delivery Tour. When shipping is your option, we crate your yurt and ship it directly to your door. We tender out your shipment for the best price. Depending on the size of the yurt, you may need to have a forklift available on site to offload the crate(s) from the delivery vehicle. We will confirm whether this is the case prior to shipping. In today?s economy the cost for shipping a yurt if often up to three times the cost of the delivery tour.
Upon receipt of full payment, we will proceed with the packaging of your order.
While we make every effort to process your order promptly, depending on the demand at the time of payment, it can take an average of 3-14 days for your order to be processed before shipping.
Once your order has been shipped, you will receive an email from us with the tracking information. We highly recommend tracking the shipment daily so that you can be ready for the arrival of your order.
All parcel and crate shipments are booked via third-party carrier. While we can usually provide an estimated transit time, for various reasons, shipments can be delayed.
Crate and Pallet Shipments: For larger orders, up to 96″ in length, we will book a door-to-door, lift-gate delivery for you. If the order exceeds these dimensions, you will either need to have extra hands present to support the load as it is lowered off of the delivery truck, or you will need to have a forklift on site to offload. We will notify you of which option applies to your shipment.
If you notice any damage upon the receipt of your order, please take pictures, make a note on the Bill of Lading and contact us immediately by email: selina@groovyyurts.com or by phone: 1-888-476-6899 .
Should you decide to return your order, please contact: selina@groovyyurts.com. Orders will be refunded on a case-by case basis. If your order is returned in good condition, we will usually refund the order minus the initial and return shipping costs.
